# Terms of Service | Linuxteknosia Cloud

_Effective from 22 October 2026._

These Terms of Service (the "Terms") govern the use of the S3-compatible object storage, database backup, API, MCP server, and dashboard services (the "Services") provided by **CV Mitratechnosia Intra Solusi** ("we"). By signing up for an account or using the Services, you agree to these Terms on your own behalf or on behalf of the organization you represent (the "Customer").

## 1\. Accounts

-   You must provide accurate information and keep your password, API tokens, access keys, and encryption passphrase confidential.
-   You are responsible for all activity carried out through your account, tokens, and access keys.
-   Notify us immediately if you become aware of unauthorized access.

## 2\. The Services

-   **Object storage**: object storage through the S3 API with per-account and per-bucket quotas.
-   **Database backup**: an agent you install on your own server runs scheduled MySQL/MariaDB, PostgreSQL, and MongoDB backups and uploads the results to the destination you choose.
-   **API and MCP server**: programmatic access with API tokens limited to your organization.

We may add, change, or discontinue certain features with reasonable notice, without reducing the core functions of a plan during a period already paid for.

## 3\. Plans, pricing, and payment

-   Prices are listed on the [Pricing](/en/harga) page and exclude 11% VAT.
-   Monthly and annual plans are paid in advance via Duitku and activate once payment is confirmed.
-   Pay-as-you-go usage and overage are billed at the rates applicable in the billing period.
-   Unless otherwise provided in these Terms, the SLA, or applicable law, payments made are non-refundable.
-   Price changes are announced before they take effect and do not affect periods already paid for.

## 4\. Prohibited use

You may not use the Services to:

-   store or distribute content that violates Indonesian law, including content that infringes the intellectual property rights of others;
-   spread malware, phishing, or spam, or attack any system;
-   test the security of, scan, or overload our infrastructure without written permission;
-   circumvent quotas, plan limits, or billing mechanisms;
-   resell the Services without a written agreement with us.

Data transfer and API requests are not billed and are subject to a fair-use policy. Extreme bandwidth usage that disrupts other customers may be temporarily limited.

## 5\. Customer Data

-   All data you store and the contents of your backups ("Customer Data") remain yours. We process it only to provide the Services, as described in the [Privacy Policy](/en/privacy).
-   You are responsible for the lawful basis of Customer Data, including any third-party personal data it contains.
-   You are responsible for verifying that backups can be restored, configuring retention, and keeping your encryption passphrase safe. We cannot recover encrypted backups if the passphrase is lost.
-   We do not access Customer Data except where needed for technical support at your request, to keep the Services secure, or where required by law.

## 6\. Service levels

Availability commitments and service credits are set out on the [SLA](/en/sla) page. Service credits are the sole compensation for failing to meet the SLA.

## 7\. Suspension and termination

-   We may suspend an account or specific access in the event of a breach of these Terms, unpaid invoices, security risks, or an order from a competent authority. Where possible, we notify you in advance.
-   You may cancel at any time; paid services remain active until the end of the period already paid for.
-   After a subscription ends or an account is closed, Customer Data may be deleted after a 30-day grace period. Please download any data you need before that period ends.

## 8\. Intellectual property

The Linuxteknosia Cloud software, brand, and documentation belong to us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Services while subscribed, including installing the agent on your servers.

## 9\. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses, loss of profit, or loss of data arising from use of the Services. Our total liability for any claim is limited to the fees you paid for the relevant Service in the 3 (three) months before the event. This limitation does not apply to liability that cannot be limited under law.

## 10\. Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, large-scale third-party network outages, power outages, or government actions.

## 11\. Changes to the Terms

We may change these Terms. Material changes will be announced on the website or by email at least 14 days before they take effect. By continuing to use the Services after the changes take effect, you agree to the updated Terms.

## 12\. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia. Disputes are first settled amicably. If no agreement is reached within 30 days, the dispute is settled by a competent district court in Indonesia.

## 13\. Contact

CV Mitratechnosia Intra Solusi Email: [halo@linuxteknosia.cloud](mailto:halo@linuxteknosia.cloud)