Network & SLA

# 10 Gbps uplink and a 99.5% uptime SLA.

Linuxteknosia Cloud infrastructure runs in a partner data center peered with Indonesian networks, with no transfer quota and a written uptime commitment.

-   [Pricing](/en/harga)
-   [FAQ](/en/faq)
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Last updated: October 21, 2026

Specifications

## Network specifications and uptime commitment.

Uplink per node

10 Gbps

RAID + erasure coding, enterprise SSD

Domestic (Indonesia)

1 Gbps

per connection, domestic peering

International

300 Mbps

per connection

Data transfer

No quota

ingress & egress not billed

API requests

Unlimited

PUT/GET/LIST not counted

Durability

Erasure coding

across disks; a single disk failure does not lose data

Uptime commitment

99.5%

measured per calendar month, excluding scheduled maintenance announced ≥ 24 hours in advance. Scale and Enterprise plans: 99.9%.

Data center

Partner data center with domestic peering

Uplink

10 Gbps per node

Indonesia domestic

up to 1 Gbps per connection (domestic peering)

International

up to 300 Mbps

Transfer

No transfer quota (fair use)

Support

daily 08:30–01:00 WIB · WhatsApp & tickets

### Service credits when uptime falls below the SLA

Credits are requested via a ticket within 14 days after the month ends and granted as service balance.

Monthly uptime

Credit

< 99.5% – 99.0%

10% of the current month's invoice

< 99.0% – 95.0%

25% of the current month's invoice

< 95.0%

50% of the current month's invoice

Network fair use

Inbound and outbound transfer are not billed. If bandwidth usage is extreme and affects other customers, speed is temporarily limited, not suspended.

Erasure coding across disks; a single disk failure does not lose data.

Not counted as downtime

-   Scheduled maintenance announced ≥ 24 hours in advance
-   Outages on the customer's ISP or networks outside our control
-   Violations of the terms of service or attacks targeting the customer's account

Technical support (WhatsApp & tickets): first response < 1 hour during service hours. Sales & consulting (Monday–Friday 09:00–18:00 WIB, form or email): answered within 1 business day.

Service hours

## Service hours and response times.

Technical support

daily 08:30–01:00 WIB

WhatsApp & tickets. First response < 1 hour during service hours.

Sales & consulting

Monday–Friday 09:00–18:00 WIB

Form or email. Answered within 1 business day.

FAQ

## Questions about the SLA.

### What is the SLA and the compensation if there is an outage?

Uptime SLA of 99.5% per calendar month (99.9% for Scale and Enterprise), excluding scheduled maintenance announced at least 24 hours in advance. If it is not met, you receive a service credit of 10–50% of the current month's invoice, requested via a ticket no later than 14 days after the month ends.