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Object storage

# My storage access is suspended. How do I restore it?

Storage is suspended when a usage invoice is overdue or by our team. Your data stays safe, and access is restored automatically once the invoice is paid.

2 min readUpdated: October 22, 2026[Baca dalam Bahasa Indonesia](/help/storage-ditangguhkan)

When storage is suspended, the **Object storage** page shows a suspension banner. Every access key is rejected, and you cannot create new buckets or access keys. **Your data stays stored** and is not deleted.

## Because of an unpaid invoice

This is the most common cause. The banner says that access is suspended because a usage invoice is unpaid.

1.  Open **Subscription & billing → Object storage usage invoices** (the banner also links there).
2.  Find the invoice with the **overdue** status.
3.  Click **Pay** and choose a payment method and complete the payment.

Once the payment is received and nothing else is outstanding, storage access is restored automatically, with no need to contact us. Your applications can keep using the same access keys.

## Because our team suspended it

If the banner gives a different reason, the suspension was applied manually by our team and is not lifted automatically. Open a support ticket in the **Object storage** category to resolve it.

## Preventing suspension

-   Invoices are issued at the start of the month and are due 14 days later.
-   Add a notification channel so you are told when an invoice is issued. See [Notifications and alerts](/docs/notifikasi).
-   Keep an eye on the **Month-end projection** under **Subscription & billing**.

## See also

-   [Pay-as-you-go invoices](/help/tagihan-pay-as-you-go)
-   [Contact support](/help/hubungi-dukungan)

Still need help?

Open a support ticket from the dashboard and our team will reply as soon as possible.

[Browse the docs](/en/docs)[Open a ticket](/app/support/new)