Browse articles Subscriptions & billing # How do plans and payments work? Plans set the backup feature limits. The free plan is active immediately; paid plans activate once the payment is confirmed via virtual account, QRIS, e-wallet, card, or retail. 2 min readUpdated: October 22, 2026[Baca dalam Bahasa Indonesia](/help/paket-dan-pembayaran) Your backup plan sets the feature limits: number of servers, databases per server, the tightest schedule, history length, and whether incremental backups, external S3 buckets, and notifications are available. Your plan's limits are shown under **Subscription & billing**. ## Choosing or changing a plan 1. Open **Subscription & billing**. 2. Choose **Monthly** or **Yearly (12 months)**. 3. Click **Choose ** on a plan card, or **Use the Free plan** for the free plan. The free plan is active immediately. A paid plan creates an order and opens the payment page in the dashboard; choose a method and follow the instructions (virtual account number, QRIS code, or app link). Plans labelled **Contact sales** are arranged with our team. ## Payment methods Payments are available via virtual account, QRIS, e-wallet, card, and retail outlets. We never receive or store your card number or banking credentials. ## After paying - The plan is activated as soon as the payment is confirmed. The payment page checks the status automatically. - If the payment fails or expires, create a new order from the plan card. - Every order and its status is listed under **Payment history**, and subscription periods under **Subscription history**. If online payment is not enabled yet, paid plans can be activated manually by our team after a bank transfer; open a support ticket to request this. ## Object storage plans Object storage can be used pay-as-you-go without a plan, or with a monthly plan with a fixed quota chosen during onboarding. With a storage plan, only usage above the quota is billed as overage. ## See also - [Yearly subscriptions](/help/langganan-tahunan) - [Pay-as-you-go invoices](/help/tagihan-pay-as-you-go) - [Prices and VAT](/help/harga-dan-ppn) Still need help? Open a support ticket from the dashboard and our team will reply as soon as possible. [Browse the docs](/en/docs)[Open a ticket](/app/support/new)