Browse articles

Account & security

# I forgot my password. How do I reset it?

There is no self-service password reset yet. Here is how to ask our team to help you regain access to your account safely.

2 min readUpdated: October 22, 2026[Baca dalam Bahasa Indonesia](/help/lupa-password)

The dashboard does not yet offer a self-service password reset or password change. Our team will help you regain access once we have confirmed that you own the account.

## If you are still signed in on another device

Sessions stay valid for up to 30 days. If you are still signed in on another browser or device:

1.  Open the **Help** menu in the dashboard (`/app/support`).
2.  Click **Open a new ticket** and choose the **Account & access** category.
3.  Explain that you want your password reset, and include the account email and organisation name.

## If you cannot sign in at all

Email the contact address listed in the contact section of the site's home page. Send it from the email address registered on the account, and include:

-   the organisation name shown in the dashboard,
-   the approximate sign-up date,
-   any other supporting detail, for example the order number of your last payment.

Our team verifies ownership before helping.

## Keep in mind

-   Never send passwords, access keys, secret keys, or API tokens in a ticket or email. Our team will never ask for them.
-   Platform admin accounts are separate from customer accounts; this article only covers `/app` dashboard accounts.
-   Use a password manager so that a strong password of at least 8 characters stays stored safely.

## See also

-   [Contact support](/help/hubungi-dukungan)
-   [Backup passphrase](/help/passphrase-backup)

Still need help?

Open a support ticket from the dashboard and our team will reply as soon as possible.

[Browse the docs](/en/docs)[Open a ticket](/app/support/new)