Help center

# How can we help?

Find answers about your account, billing, database backup, and object storage. If you can't find one, our team is ready to help through a support ticket.

Search for answers, e.g. "agent offline" or "invoice"…

-   ## Account & security
    
    Sign-in, backup passphrase, API tokens, and account security.
    
    -   [I forgot my password. How do I reset it?](/en/help/lupa-password)
    -   [What is the backup passphrase, and what happens if it is lost?](/en/help/passphrase-backup)
    
    2 articles
    
-   ## Subscriptions & billing
    
    Plans, payment methods, pay-as-you-go invoices, and VAT.
    
    -   [How do plans and payments work?](/en/help/paket-dan-pembayaran)
    -   [How is the pay-as-you-go object storage invoice calculated?](/en/help/tagihan-pay-as-you-go)
    -   [How does yearly billing work?](/en/help/langganan-tahunan)
    -   [Do prices include VAT?](/en/help/harga-dan-ppn)
    
    4 articles
    
-   ## Database backup
    
    Common agent, connection, and failed backup issues.
    
    -   [My server shows as offline. What should I check?](/en/help/agent-offline)
    -   [The database connection test failed. What is wrong?](/en/help/uji-koneksi-gagal)
    -   [My backup failed. Where can I see why?](/en/help/backup-gagal)
    
    3 articles
    
-   ## Object storage
    
    Quotas, access denied errors, and bucket settings.
    
    -   [AccessDenied or SignatureDoesNotMatch when accessing a bucket](/en/help/access-denied)
    -   [Uploads are rejected because the bucket quota is full](/en/help/kuota-penuh)
    -   ["quota check temporarily unavailable" on a new bucket](/en/help/kuota-belum-siap)
    -   [My storage access is suspended. How do I restore it?](/en/help/storage-ditangguhkan)
    
    4 articles
    
-   ## Support
    
    How to reach our team and response times.
    
    -   [How to contact our support team with a ticket](/en/help/hubungi-dukungan)
    
    1 articles
    

## Contact support

Open a ticket from the dashboard. Describe the problem, then follow our team's replies in one place. We also notify you by email.

Support hours: daily 08:30–01:00 WIB

[Open a ticket](/app/support/new)

## Setup guides

Step-by-step guides for installing the agent, scheduling backups, creating buckets and access keys, and using the API.

[Browse the docs](/en/docs)