FAQ # Frequently asked questions Short answers about Linuxteknosia Cloud S3-compatible object storage and automatic database backup. Cannot find what you are looking for? Contact us through the form at the bottom of the page. - [Pricing](/en/harga) - [SLA](/en/sla) - [Documentation](/en/docs) Last updated: October 21, 2026 FAQ ## All questions. ### Is Linuxteknosia Cloud really compatible with AWS S3? Yes. Linuxteknosia Cloud implements the S3 API: Signature V4, multipart upload, presigned URLs, versioning, lifecycle, object lock, and bucket policies. Change the endpoint to https://storage.linuxteknosia.cloud, the region to id-1, and the access key in the SDK or CLI you already use. Application code does not need to change. ### How is storage measured? Each bucket is sampled every hour and averaged over the month. For example, storing 1 TB for 15 days and then deleting it means you pay the equivalent of 500 GB for that month. ### Is there a minimum fee or a per-object fee? There is no per-object fee and no minimum storage duration. The only minimum is a 10 GB purchase (Rp 10,000) per month for pay-as-you-go accounts. ### Are egress and requests billed? No. Inbound and outbound transfer are free at up to 1 Gbps per connection, and API requests are neither limited nor counted. Only stored GB is billed, with a fair-use policy for extreme bandwidth usage. ### What is the difference between pay-as-you-go and monthly plans? Pay-as-you-go bills the GB you store at graduated rates. Monthly plans give a fixed quota at a lower price per GB; usage above the quota is charged at the plan's overage rate. Egress and requests remain free on every option. ### Where is my data stored? In a Linuxteknosia Cloud partner data center in region id-1, replicated across several physical nodes with erasure coding and peered with Indonesian networks. Location details and certifications are available from the sales team for compliance needs. ### Can it be used for database backups? Yes. Install one agent, create a job from the dashboard in full or full + incremental mode, set retention and notifications, then restore from the dashboard. The agent runs mysqldump, pg\_dump, or mongodump and uploads the result directly to the bucket. Encryption can be enabled per job with a passphrase that only you hold. ### What is the difference between full and incremental backups? A full backup copies the entire database every time. Incremental stores only the changes since the previous backup: the binlog for MySQL, the oplog for MongoDB (requires a replica set), and changed tables for PostgreSQL. The dashboard automatically takes a new full backup every few runs, and on restore the agent assembles the chain itself. ### What is the SLA and the compensation if there is an outage? Uptime SLA of 99.5% per calendar month (99.9% for Scale and Enterprise), excluding scheduled maintenance announced at least 24 hours in advance. If it is not met, you receive a service credit of 10–50% of the current month's invoice, requested via a ticket no later than 14 days after the month ends. ### Where are backups stored? Can they go to Google Drive? By default in Linuxteknosia Cloud object storage. From the Business plan, you can choose another destination: an external S3 bucket or Google Drive (the app only requests access to the folder it creates). ### Can it be managed from an AI assistant via MCP? Yes. Every user can create an API token in Settings, then add our MCP server (endpoint /mcp, Streamable HTTP transport) to Claude Code, Claude Desktop, Cursor, or any other MCP client. From there the assistant can view server and job status, run backups, monitor runs and logs, restore to another server, and view storage usage and quotas, all limited to the token owner's organization. ### Do prices include VAT? No. All prices on the Linuxteknosia Cloud site exclude 11% VAT. Start today ## Get started in five minutes, or discuss your needs with our engineering team. Sign up on your own, create a bucket and access key, then install the backup agent from the dashboard. For large-scale migrations, contracts, or technical questions, send the form alongside and we will reply within one business day. [Sign up now](/app/register) - [halo@linuxteknosia.cloud](mailto:halo@linuxteknosia.cloud) - Sales & consulting: Monday–Friday 09:00–18:00 WIB Work email \* Company / project Used forChoose oneDatabase / server backupMedia & user uploadsStatic website assetsData lake / logs / MLOther Estimated GB Notes Send and request a consultation No credit card required. Answered directly by our engineers.